Customer Support

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Helpdesk Support Services

Somerset offers a wide range of helpdesk support services. Whether you have 2 employees or 200 employees, our helpdesk support will ensure that you get timely, professional service. We are able to provide remote support for all types of computers and networks, saving you time and getting you back to work quickly.

Onsite support

We come to you!

Somerset Systems provides the onsite end-user Desktop support necessary to keep your company productive.

Installing new hardware or desktop platforms

Rolling out large scale upgrades

Adding new or additional equipment

Assistance with day-to-day support and management

Office or location moves

Onsite Support
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Remote Support

We are able to remote into any machine to quickly fix issues and perform maintenance. Our state-of-the-art remote support software enables us to work behind the scenes, checking vital processes and logs, to get you and your personnel back to work quickly.

Remote assistance for troubleshooting issues

Software upgrades and deployments

Remote diagnosis for ongoing issues

New software and feature rollouts

Managed IT

We provide superior onsite technical support on a short or long term basis. At Somerset, we’ve accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices.

 

We’ll be your in-house IT! With a service contract, you can provide your employees with IT helpdesk services. You can access and track all support requests via portal, and focus on your responsibilities instead of IT headaches.

 

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